:root{--ink:#22252e;--muted:#858991;--green:#22252e;--lime:#d8dadd;--paper:#f5f6f6;--line:#f5f6f6;--bs-primary:#22252e;--bs-body-font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;--bs-body-color:var(--ink)}body{margin:0;background:var(--paper);font-size:14px;-webkit-font-smoothing:antialiased}a{color:inherit;text-decoration:none}button,a,input{touch-action:manipulation}a:focus-visible,button:focus-visible{outline:3px solid #858991;outline-offset:5px}.skip-link{position:fixed;left:20px;top:-100px;background:white;padding:14px;z-index:20}.skip-link:focus{top:20px}.brand{display:inline-flex;align-items:center;gap:12px;font-size:25px;letter-spacing:-1px;font-weight:700}.brand-mark{background:var(--green);border-radius:12px;color:#fff;width:39px;height:40px;text-align:center;font-size:30px;line-height:37px;letter-spacing:-4px;padding-right:6px}.brand-mark span{color:#d8dadd}.brand-dot{color:#858991;margin-left:0;font-size:27px;font-weight:400}.brand-light{color:white}.brand-light .brand-mark{background:#ffffff16;border:1px solid #ffffff23}.login-shell{min-height:100svh;display:grid;grid-template-columns:54% 46%}.story-panel{background:#22252e;color:#fff;padding:42px 54px 26px;display:flex;flex-direction:column;position:relative;overflow:hidden}.story-panel:before{content:"";position:absolute;width:650px;height:650px;top:25%;left:-40%;border:1px solid #ffffff07;border-radius:50%;pointer-events:none}.story-content{max-width:640px;margin:auto 0;padding:60px 0 35px;position:relative}.eyebrow{font-size:10px;letter-spacing:2.1px;font-weight:650;display:flex;align-items:center;gap:9px}.status-dot{width:6px;height:6px;background:#d8dadd;border-radius:100%;display:inline-block;flex-shrink:0}.story-content>.eyebrow{color:#d8dadd}.story-content h1{font-size:clamp(35px,3.8vw,59px);font-weight:500;line-height:1.17;letter-spacing:-2px;margin:25px 0}.story-content h1 em{font-family:Georgia,serif;font-weight:400;color:#d8dadd}.story-intro{color:#d8dadd;font-size:15px;line-height:1.8}.conversation-art{height:238px;position:relative;margin-top:36px;max-width:510px}.conversation-card{position:absolute;display:flex;align-items:center;gap:12px;border-radius:13px;padding:19px 20px;box-shadow:0 14px 30px #22252e21;width:86%;background:#f5f6f6;color:#22252e;z-index:1}.question-card{top:10px;left:0;transform:rotate(-3deg)}.answer-card{top:112px;right:0;background:#d8dadd;transform:rotate(3deg)}.mini-avatar{width:34px;height:34px;flex-shrink:0;display:grid;place-items:center;background:#ede6d6;border-radius:50%;font-weight:600;font-size:13px}.support-avatar{background:#22252e;color:#fff}.card-kicker{display:block;font-size:8px;letter-spacing:1.4px;color:#858991;margin-bottom:5px}.conversation-card strong{display:block;font-size:12px;font-weight:600}.card-time{font-size:8px;color:#858991;margin-left:auto;align-self:flex-start}.message-line{width:130px;height:4px;border-radius:3px;background:#f5f6f6;display:block;margin-top:9px}.message-line.short{background:#d8dadd;width:80px}.answer-check{margin-left:auto;font-size:18px}.context-note{position:absolute;bottom:-3px;right:4px;font-size:11px;color:#d8dadd;transform:rotate(-4deg)}.context-note span{font-size:26px;vertical-align:middle;margin-right:8px}.art-orbit{position:absolute;border:1px solid #d8dadd19;border-radius:50%;width:230px;height:230px;right:0;top:-5px}.orbit-two{width:290px;height:290px;right:-30px;top:-35px}.story-benefits{display:flex;flex-wrap:wrap;gap:18px;margin-top:30px;color:#d8dadd;font-size:10px}.story-benefits i{color:#d8dadd;font-style:normal;margin-right:5px}.story-footer{display:flex;justify-content:space-between;gap:10px;color:#858991;font-size:9px;position:relative}.login-main{padding:43px 48px 25px;display:flex;flex-direction:column;background:#f5f6f6}.login-topline{display:flex;justify-content:space-between;font-size:10px;color:#858991;align-items:center}.tiny-lock{font-size:23px}.login-content{max-width:358px;width:100%;margin:auto;padding:50px 0}.welcome-symbol{background:#f5f6f6;color:#50545e;width:45px;height:45px;border-radius:13px;display:grid;place-items:center;font-size:25px;margin-bottom:30px}.text-muted-green{color:#858991}.login-content h2{font-size:36px;font-weight:600;letter-spacing:-1.3px;margin:13px 0}.login-subtitle{font-size:13px;color:#858991;margin-bottom:33px}.form-label{font-size:12px;font-weight:600;margin-bottom:9px}.form-control{border-color:#f5f6f6;border-radius:8px;min-height:49px;font-size:13px;background:#fff;padding:13px 15px}.form-control::placeholder{color:#858991}.form-control:focus{border-color:#858991;box-shadow:0 0 0 3px #85899118}.password-field{position:relative}.password-field .form-control{padding-right:76px}.password-toggle{border:0;background:none;position:absolute;right:10px;top:0;height:100%;font-size:11px;color:#50545e;padding:0 8px}.session-note{display:flex;gap:7px;align-items:center;font-size:10px;color:#858991;margin:17px 0 25px}.session-note svg{width:12px;height:14px;fill:none;stroke:currentColor;stroke-width:1.5}.btn-primary{--bs-btn-bg:#22252e;--bs-btn-border-color:#22252e;--bs-btn-hover-bg:#22252e;--bs-btn-hover-border-color:#22252e;--bs-btn-active-bg:#22252e;--bs-btn-active-border-color:#22252e}.login-submit{width:100%;display:flex;align-items:center;justify-content:space-between;padding:14px 18px;border-radius:8px;font-size:12px;font-weight:600}.login-submit span{font-size:19px}.access-note{border-top:1px solid #f5f6f6;display:flex;align-items:flex-start;gap:11px;margin-top:29px;padding-top:24px;font-size:10px;line-height:1.9;color:#858991}.access-note strong{color:#50545e;font-weight:500}.access-note p{margin:0}.help-circle{border:1px solid #d8dadd;border-radius:50%;width:16px;height:16px;display:grid;place-items:center;margin-top:2px;font-size:9px;flex-shrink:0}.login-footer{display:flex;justify-content:space-between;font-size:9px;color:#858991}.login-error{border:1px solid #e8c9c2;background:#fcf0ec;color:#904b39;font-size:12px;line-height:1.7}.workspace{display:flex;min-height:100svh}.sidebar{width:235px;flex-shrink:0;background:#fff;border-right:1px solid var(--line);padding:30px 23px;display:flex;flex-direction:column}.workspace-label{margin:54px 12px 18px;font-size:9px;letter-spacing:1.6px;color:#858991}.nav-item{display:flex;align-items:center;gap:12px;padding:12px 14px;font-size:12px;border-radius:8px;color:#50545e;margin-bottom:7px}.nav-item.active{background:#f5f6f6;color:#50545e;font-weight:600}.nav-item>span:first-child{font-size:19px}.nav-active-dot{width:5px;height:5px;border-radius:50%;background:#50545e;margin-left:auto}.nav-caption{margin-left:auto;font-size:9px}.sidebar-bottom{margin-top:auto;padding-top:40px}.team-note{font-size:9px;color:#858991;margin-bottom:24px;line-height:1.8}.team-note .status-dot{margin-right:5px}.profile{display:flex;gap:9px;align-items:center;border-top:1px solid var(--line);padding-top:20px}.profile-avatar{display:grid;place-items:center;background:#f5f6f6;border-radius:50%;width:34px;height:34px;font-size:13px;flex-shrink:0}.profile strong{font-size:11px;display:block}.profile small{font-size:9px;color:#858991;display:block;max-width:130px;overflow-wrap:anywhere}.logout-button{background:none;border:0;color:#858991;font-size:10px;margin-top:16px;width:100%;text-align:left;padding:5px}.logout-button span{float:right}.workspace-main{min-width:0;flex:1}.workspace-topbar{height:74px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;padding:0 44px;background:#f5f6f6;color:#858991;font-size:11px}.workspace-topbar strong{color:#50545e;font-weight:500}.breadcrumb-divider{margin:0 15px;color:#d8dadd}.today{font-size:10px;letter-spacing:.8px}.dashboard-content{padding:42px 44px 22px;max-width:1450px;margin:auto}.page-heading{display:flex;justify-content:space-between;align-items:center;margin-bottom:28px;gap:15px}.page-heading h1{font-size:34px;letter-spacing:-1.2px;font-weight:600;margin:12px 0}.heading-dot{color:#858991}.page-heading p:last-child{font-size:12px;color:#858991;margin:0}.live-pill{white-space:nowrap;font-size:9px;border:1px solid #f5f6f6;padding:9px 12px;border-radius:30px;color:#858991}.live-pill .status-dot{background:#858991;margin-right:6px}.welcome-banner{display:flex;justify-content:space-between;align-items:center;min-height:266px;background:#22252e;color:#fff;border-radius:14px;padding:30px 35px;overflow:hidden;position:relative}.welcome-banner .eyebrow{font-size:8px;color:#d8dadd;letter-spacing:1.6px}.welcome-banner h2{font-size:33px;letter-spacing:-1px;line-height:1.15;font-weight:450;margin:15px 0 12px}.welcome-banner p{font-size:11px;color:#d8dadd;line-height:1.8}.banner-button{background:#d8dadd;border:0;font-size:10px;font-weight:600;color:#22252e;padding:10px 13px;display:inline-flex;gap:30px;border-radius:6px}.banner-button:hover{background:#f5f6f6}.banner-art{width:48%;height:200px;position:relative}.banner-circle{width:240px;height:240px;border:1px solid #d8dadd21;position:absolute;border-radius:50%;left:16%;top:-20px}.banner-circle:before,.banner-circle:after{content:"";position:absolute;inset:25px;border:1px solid #d8dadd21;border-radius:50%}.banner-circle:after{inset:-25px}.banner-message{background:#f5f6f6;border-radius:11px;padding:19px;display:flex;align-items:center;gap:10px;color:#22252e;position:absolute;top:70px;left:0;right:0;transform:rotate(-6deg);box-shadow:0 12px 32px #22252e26}.banner-message strong{display:block;font-size:12px}.banner-message div>span{font-size:8px;color:#858991}.banner-message>span:last-child{margin-left:auto}.banner-message .mini-avatar{background:#f5f6f6}.banner-art-note{position:absolute;bottom:4px;right:24px;font-size:10px;color:#d8dadd;transform:rotate(-6deg)}.stats-row{margin-top:10px;margin-bottom:24px}.stat-card{background:white;border:1px solid var(--line);border-radius:11px;padding:20px 22px}.stat-label{display:flex;align-items:center;justify-content:space-between;font-size:11px;color:#858991}.stat-icon{width:28px;height:28px;border-radius:7px;display:grid;place-items:center;font-size:16px;background:#f5f6f6;color:#50545e}.stat-icon.amber{background:#f7f0de;color:#b29a56}.stat-number{display:block;font-size:32px;font-weight:500;margin:8px 0 3px;letter-spacing:-1px}.stat-description{font-size:9px;color:#858991}.recent-card{border:1px solid var(--line);background:white;border-radius:11px;overflow:hidden}.section-heading{padding:23px 24px;display:flex;justify-content:space-between;align-items:center;gap:16px}.section-heading h2{font-size:15px;font-weight:600;margin-bottom:6px}.section-heading p{margin:0;font-size:10px;color:#858991}.subtle-link{font-size:10px;color:#50545e;white-space:nowrap}.subtle-link span{margin-left:8px}.ticket-table{margin:0}.ticket-table th{font-size:8px;letter-spacing:1px;color:#858991;font-weight:500;background:#f5f6f6;border-color:#f5f6f6;padding:11px 24px}.ticket-table td{padding:18px 24px;font-size:11px;vertical-align:middle;border-color:#f5f6f6;color:#50545e}.ticket-table tr:last-child td{border-bottom:0}.ticket-table td.ticket-id,.ticket-table td.ticket-date{font-size:10px;color:#858991}.ticket-status{font-size:9px;padding:5px 8px;border-radius:5px;white-space:nowrap;background:#f5f6f6;color:#50545e}.ticket-status.pending{background:#faf2df;color:#b69d51}.ticket-status.closed{background:#f5f6f6;color:#858991}.empty-state{text-align:center;padding:20px 20px 40px;color:#858991}.empty-state>span{font-size:32px}.empty-state h3{font-size:15px;color:#50545e;margin:12px}.empty-state p{font-size:11px;line-height:1.8;margin:0}.dashboard-footer{display:flex;justify-content:space-between;font-size:9px;color:#858991;margin-top:23px}.dashboard-footer span:last-child{font-weight:600;letter-spacing:-.2px}@media(min-width:1500px){.story-panel{padding-left:80px;padding-right:80px}.story-content{margin:auto}}@media(max-width:1100px){.story-panel{padding:32px}.login-main{padding:32px}.story-content h1{font-size:40px}.story-benefits{gap:12px}.sidebar{width:200px;padding:26px 16px}.dashboard-content{padding:32px 26px}.workspace-topbar{padding:0 26px}.page-heading{align-items:flex-start}.live-pill{display:none}.banner-art{width:45%}.banner-message{padding:13px}.banner-message div>span{display:none}.ticket-table td,.ticket-table th{padding-left:16px;padding-right:16px}}@media(max-width:800px){.login-shell{grid-template-columns:1fr}.story-panel{padding:24px;min-height:240px}.story-content{padding:24px 0 10px;margin:0}.story-content h1{font-size:34px;margin:14px 0}.story-content h1 br{display:none}.story-intro{font-size:13px;margin:0}.conversation-art,.story-benefits,.story-footer,.story-content>.eyebrow{display:none}.login-main{padding:22px;min-height:600px}.login-topline{display:none}.login-content{padding:20px 0 30px;max-width:420px}.welcome-symbol{display:none}.login-content h2{font-size:30px}.login-footer{margin-top:auto}.sidebar{width:170px}.sidebar .brand{font-size:20px;gap:8px}.sidebar .brand-mark{width:32px;height:34px;line-height:30px}.workspace-topbar{height:60px}.page-heading h1{font-size:27px}.banner-art{display:none}.welcome-banner{min-height:240px}.stat-card{padding:16px}.section-heading{align-items:flex-start}.section-heading p{max-width:200px;line-height:1.7}}@media(max-width:576px){.workspace{display:block}.sidebar{width:100%;padding:16px 20px;border-right:0;border-bottom:1px solid var(--line);flex-direction:row;align-items:center;justify-content:space-between}.workspace-label,.sidebar nav,.team-note,.profile{display:none}.sidebar-bottom{margin:0;padding:0}.logout-button{margin:0;display:flex;gap:12px}.workspace-topbar{display:none}.dashboard-content{padding:28px 20px 20px}.page-heading h1{font-size:28px}.page-heading .eyebrow{font-size:8px;letter-spacing:1.3px}.welcome-banner{padding:25px;min-height:260px}.stats-row>div{width:100%}.stat-card{display:grid;grid-template-columns:1fr auto;align-items:center;gap:4px}.stat-label{grid-column:1}.stat-icon{display:none}.stat-number{grid-column:2;grid-row:1/3;margin:0;font-size:27px}.stat-description{grid-column:1}.section-heading{padding:20px}.section-heading h2{font-size:14px}.subtle-link{font-size:9px}.ticket-table{min-width:480px}.dashboard-footer{font-size:8px}.story-panel{min-height:225px}.brand{font-size:22px}.story-content h1{font-size:30px;letter-spacing:-1px}.desktop-break{display:none}}@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important}}

/* High-contrast palette and readable supporting text. */
:root {
    --ink: #22252e;
    --muted: #50545e;
    --green: #22252e;
    --paper: #f5f6f6;
    --line: #d8dadd;
    --bs-body-color: var(--ink);
}
.login-main, .workspace-topbar { background: #fff; }
.form-control { color: #22252e; border-color: #858991; font-size: 15px; }
.form-control::placeholder { color: #50545e; opacity: 1; }
.form-label { color: #22252e; font-size: 14px; }
.login-subtitle, .login-topline, .login-footer, .session-note, .access-note,
.password-toggle, .access-note strong, .text-muted-green, .workspace-label,
.nav-item, .team-note, .profile small, .logout-button, .workspace-topbar,
.workspace-topbar strong, .today, .page-heading p:last-child, .live-pill,
.stat-label, .stat-description, .section-heading p, .ticket-table th,
.ticket-table td.ticket-id, .ticket-table td.ticket-date, .dashboard-footer,
.empty-state, .empty-state h3 { color: #50545e; }
.login-topline, .login-footer, .session-note, .access-note, .password-toggle,
.workspace-label, .nav-caption, .team-note, .profile small, .logout-button,
.workspace-topbar, .today, .live-pill, .stat-description, .section-heading p,
.subtle-link, .ticket-table th, .ticket-table td.ticket-id, .ticket-table td.ticket-date,
.ticket-status, .dashboard-footer, .empty-state p { font-size: 12px; }
.eyebrow, .page-heading .eyebrow, .welcome-banner .eyebrow { font-size: 11px; letter-spacing: 1.5px; }
.login-subtitle, .nav-item, .page-heading p:last-child, .stat-label,
.ticket-table td, .profile strong, .login-submit { font-size: 14px; }
.login-submit { color: #fff; background: #22252e; border-color: #22252e; }
.login-submit:hover { color: #fff; background: #22252e; border-color: #22252e; }
.nav-item.active { color: #22252e; background: #f5f6f6; }
.nav-item:hover { color: #22252e; background: #f5f6f6; }
.subtle-link, .ticket-table a { color: #22252e; font-weight: 600; }
.subtle-link:hover, .ticket-table a:hover { text-decoration: underline; }
.live-pill { background: #fff; border-color: #858991; }
.live-pill .status-dot, .nav-active-dot { background: #50545e; }
.stat-icon { color: #22252e; background: #f5f6f6; }
.stat-icon.amber { color: #765112; background: #f7f0de; }
.ticket-status, .ticket-status.open { color: #22252e; background: #f5f6f6; }
.ticket-status.pending { color: #6c490c; background: #fbefcf; }
.ticket-status.closed { color: #50545e; background: #f5f6f6; }
.story-content > .eyebrow, .story-intro, .story-benefits,
.story-footer, .context-note, .welcome-banner .eyebrow,
.welcome-banner p, .banner-art-note { color: #f5f6f6; }
.story-footer, .story-benefits, .context-note, .banner-art-note { font-size: 12px; }
.welcome-banner p { font-size: 14px; }
.banner-button { font-size: 13px; color: #22252e; }
.card-kicker, .card-time, .banner-message div > span { color: #50545e; }
.card-kicker, .card-time, .banner-message div > span { font-size: 10px; }
.conversation-card strong, .banner-message strong { font-size: 13px; }
.help-circle { color: #50545e; border-color: #50545e; }
.profile > div { min-width: 0; }
.access-note { line-height: 1.7; }
.login-error { color: #783727; font-size: 14px; }
a:focus-visible, button:focus-visible { outline-color: #22252e; }
.form-control:focus { border-color: #22252e; box-shadow: 0 0 0 3px #22252e30; }
@media (max-width: 800px) {
    .story-intro { font-size: 14px; }
    .login-footer { gap: 12px; flex-wrap: wrap; }
}
@media (max-width: 576px) {
    .section-heading { flex-wrap: wrap; }
    .section-heading p { max-width: none; }
    .dashboard-footer { gap: 12px; flex-wrap: wrap; }
    .story-content h1 { font-size: 30px; }
}
/* Multichannel ticket workspace. */
.mobile-nav{display:none}.flash-messages:not(:empty){padding:18px 24px 0}.flash-messages .alert{margin-bottom:10px;font-size:14px}.ticket-workplace,.settings-page{padding:28px 24px}.ticket-page-title{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:22px}.ticket-page-title h1{font-size:32px;letter-spacing:-1px;font-weight:650;margin:8px 0}.ticket-page-title p{color:#50545e;margin-bottom:0}.ticket-workplace .eyebrow{font-size:10px}.demo-menu{position:relative;z-index:3;flex-shrink:0}.demo-menu summary{list-style:none;font-size:13px}.demo-menu form{position:absolute;right:0;min-width:220px;top:46px;background:#fff;border:1px solid var(--line);border-radius:10px;padding:12px;box-shadow:0 12px 28px #22252e18}.demo-choice{display:block;width:100%;text-align:left;background:#fff;border:0;border-radius:6px;padding:10px;color:#22252e;font-size:13px}.demo-choice:hover{background:#f5f6f6}.demo-menu small{font-size:11px;color:#50545e;display:block;padding:7px 10px}.desk-grid{display:grid;grid-template-columns:minmax(210px,.8fr) minmax(330px,1.7fr) minmax(245px,1fr);gap:16px;align-items:start}.ticket-list-panel,.conversation-panel,.customer-panel{min-width:0}.ticket-list-panel,.conversation-panel,.customer-card,.customer-history{background:#fff;border:1px solid var(--line);border-radius:12px;overflow:hidden}.ticket-filters{padding:15px;border-bottom:1px solid var(--line)}.ticket-filters .form-control{min-height:40px;font-size:13px}.filter-row{display:flex;gap:7px;margin-top:10px}.form-select{border-color:#858991;border-radius:7px;color:#22252e;font-size:14px;min-height:40px}.filter-row .form-select{font-size:11px;padding-left:8px;padding-right:24px;min-width:0}.filter-button{border:0;background:none;font-size:12px;color:#22252e;text-decoration:underline;padding:10px 0 0}.list-caption{font-size:11px;color:#50545e;padding:14px 15px 4px}.ticket-list-item{display:block;padding:16px;border-bottom:1px solid #f5f6f6;border-left:3px solid transparent}.ticket-list-item:hover{background:#f5f6f6}.ticket-list-item.selected{background:#f5f6f6;border-left-color:#22252e}.list-item-top,.list-item-bottom{display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:10px;color:#50545e}.source-tag{display:inline-flex;align-items:center;border-radius:5px;padding:4px 7px;font-size:11px;font-weight:650;line-height:1.4;white-space:nowrap}.source-tag.email{color:#245582;background:#e7effa}.source-tag.phone{color:#6a4186;background:#f0e8f8}.source-tag.whatsapp{color:#22252e;background:#f5f6f6}.source-tag.label{color:#5b5726;background:#f2efd9}.ticket-list-item>strong{display:block;font-size:14px;line-height:1.5;margin:10px 0 4px;color:#22252e}.list-customer{font-size:12px;color:#50545e}.list-item-bottom{margin-top:13px}.list-item-bottom .ticket-status{font-size:10px}.list-empty{padding:20px;font-size:13px;color:#50545e}.pagination-links{padding:14px;display:flex;justify-content:space-between;gap:10px;font-size:12px;color:#22252e}.conversation-header{padding:20px;border-bottom:1px solid var(--line)}.conversation-header h2{font-size:22px;font-weight:650;letter-spacing:-.5px;line-height:1.35;margin:14px 0}.ticket-labels{display:flex;gap:6px;flex-wrap:wrap}.label-chip{background:#f5f6f6;border:1px solid #d8dadd;border-radius:20px;color:#50545e;padding:3px 9px;font-size:11px}.muted-text{color:#50545e;font-size:12px}.conversation-scroll{padding:20px;background:#f5f6f6;max-height:530px;overflow-y:auto}.message-item{background:#fff;border:1px solid #f5f6f6;border-radius:9px;padding:14px;margin-bottom:14px}.message-item.outbound{background:#f5f6f6;border-color:#d8dadd;margin-left:20px}.message-item.note,.message-item.call{background:#fbf4df;border-color:#e4d8b3}.message-meta{display:flex;align-items:center;gap:7px;flex-wrap:wrap;font-size:10px;color:#50545e;margin-bottom:9px}.message-meta strong{font-size:12px;color:#22252e}.message-meta time{margin-left:auto;font-size:10px}.message-item p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;line-height:1.7;color:#22252e;margin:0}.delivery-state{border-top:1px solid #d8dadd;margin-top:10px;padding-top:8px;font-size:11px;color:#22252e}.delivery-state span{display:block;margin-top:5px}.delivery-state.failed,.delivery-state.uncertain{color:#8f3426}.reply-form{padding:20px;border-top:1px solid var(--line)}.reply-heading{display:flex;align-items:center;gap:12px;margin-bottom:12px}.reply-heading label{font-size:13px;white-space:nowrap;font-weight:600}.reply-heading select{max-width:250px}.reply-form textarea{font-size:14px}.reply-footer{display:flex;gap:10px;align-items:center;justify-content:space-between;margin-top:12px}.reply-footer small{font-size:11px;line-height:1.5;color:#50545e;max-width:220px}.reply-footer .btn{font-size:12px;white-space:nowrap}.ticket-edit{border-top:1px solid var(--line);padding:18px 20px}.ticket-edit summary{font-weight:600;font-size:13px;cursor:pointer}.ticket-edit form{padding-top:16px}.ticket-edit .form-label{font-size:12px}.ticket-edit textarea{font-size:13px}.label-picker{margin:16px 0}.label-picker legend{font-size:12px;font-weight:600;margin-bottom:8px}.label-picker label{display:inline-flex;gap:5px;align-items:center;margin-right:10px;margin-bottom:8px;font-size:12px}.label-picker input{accent-color:#22252e}.ticket-edit .btn{font-size:12px}.customer-card{padding:20px}.customer-card .eyebrow{color:#50545e}.customer-avatar{width:44px;height:44px;border-radius:50%;background:#f5f6f6;color:#22252e;display:grid;place-items:center;font-size:20px;margin:17px 0 12px}.customer-card h2{font-size:19px;font-weight:650;line-height:1.3}.customer-card>p{font-size:12px;color:#50545e;line-height:1.6}.demo-badge{font-size:10px;background:#f8eed4;color:#75511b;padding:4px 7px;border-radius:5px}.customer-card dl{margin:20px 0 15px}.customer-card dt{font-size:10px;font-weight:500;color:#50545e;margin:12px 0 3px}.customer-card dd{font-size:12px;margin:0;color:#22252e;overflow-wrap:anywhere}.customer-notes{margin-top:18px!important;border-top:1px solid var(--line);padding-top:14px}.call-hint{font-size:11px;color:#685426}.customer-history{margin-top:16px;padding:20px}.customer-history h3{font-size:15px;font-weight:650}.customer-history>.muted-text{line-height:1.6}.history-event{padding:5px 0 20px 15px;position:relative;border-left:1px solid #d8dadd;margin-left:4px}.history-dot{width:7px;height:7px;border-radius:50%;background:#50545e;position:absolute;left:-4px;top:9px}.history-dot.email{background:#386a98}.history-dot.phone{background:#754e91}.history-dot.whatsapp{background:#50545e}.history-meta{display:flex;justify-content:space-between;gap:6px;font-size:9px;color:#50545e}.history-event>a{display:block;font-size:12px;font-weight:600;color:#22252e;line-height:1.5;margin:5px 0}.history-event>small{display:block;font-size:10px;color:#50545e;margin-bottom:8px}.history-event summary{font-size:12px;line-height:1.6;color:#22252e;cursor:pointer;overflow-wrap:anywhere}.history-event details p{white-space:pre-wrap;font-size:12px;line-height:1.6;background:#f5f6f6;border-radius:5px;padding:10px;margin-top:8px;overflow-wrap:anywhere}.history-page-link{font-size:12px;display:block;padding:8px 0 15px;text-decoration:underline}.new-ticket-banner{border:1px solid #858991;background:#f5f6f6;padding:14px 18px;border-radius:8px;margin-bottom:14px;display:flex;gap:20px;justify-content:space-between;font-size:13px}.new-ticket-banner[hidden]{display:none}.new-ticket-banner a{text-decoration:underline;font-weight:650}.no-ticket{grid-column:2/-1;padding:45px;background:#fff;border:1px solid var(--line);border-radius:12px}.no-ticket h2{font-size:24px}.settings-page{max-width:1160px;margin:auto}.settings-tabs{display:flex;gap:20px;padding:16px 0;border-bottom:1px solid var(--line);margin-bottom:20px}.settings-tabs a{font-size:14px;font-weight:600;color:#22252e}.settings-tabs a:hover{text-decoration:underline}.settings-info{background:#f5f6f6;border:1px solid #d8dadd;padding:16px 18px;border-radius:9px;font-size:13px;line-height:1.7;margin-bottom:24px}.settings-card{padding:26px;background:#fff;border:1px solid var(--line);border-radius:12px;margin-bottom:24px;scroll-margin-top:20px}.settings-card-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:18px;margin-bottom:22px}.settings-card h2{font-size:23px;letter-spacing:-.5px;font-weight:650;margin:12px 0}.settings-card-heading p{font-size:13px;line-height:1.7;color:#50545e;max-width:650px;margin:0}.connection-state{white-space:nowrap;font-size:11px;border:1px solid #d8dadd;color:#50545e;border-radius:20px;padding:6px 10px}.connection-state.enabled{background:#f5f6f6;color:#22252e;border-color:#858991}.settings-card h3{font-size:15px;margin:24px 0 16px;font-weight:650}.settings-fields{display:grid;grid-template-columns:1fr 1fr;gap:18px}.setting-field .form-label{font-size:13px}.setting-field .form-control{font-size:13px;min-height:43px}.setting-field small{display:block;font-size:11px;line-height:1.6;color:#50545e;margin-top:7px}.setting-save{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-top:24px;padding-top:20px;border-top:1px solid var(--line)}.setting-save .form-check{font-size:13px;margin:0}.form-check-input:checked{background-color:#22252e;border-color:#22252e}.setting-save .btn{font-size:13px}.connection-footer{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-top:24px;border-top:1px solid var(--line);padding-top:20px}.connection-footer strong{font-size:13px}.connection-footer p{font-size:12px;color:#50545e;margin:5px 0}.setting-footnote{font-size:12px;line-height:1.8;color:#50545e;margin:20px 0 0}.webhook-address{padding:14px;background:#f5f6f6;border-radius:8px;margin-top:20px}.webhook-address strong{display:block;font-size:12px;margin-bottom:7px}.webhook-address code{color:#22252e;font-size:12px;overflow-wrap:anywhere}.integration-details{padding-top:14px;font-size:12px;color:#50545e;line-height:1.8}.integration-details summary{font-weight:600;cursor:pointer}.label-create{display:flex;gap:12px;margin-bottom:20px}.label-create .btn{white-space:nowrap;font-size:13px}.label-settings-list form{display:flex;gap:12px;align-items:center;padding:12px 0;border-top:1px solid var(--line)}.label-settings-list label{font-size:12px;min-width:28px}.label-settings-list .form-control{font-size:14px;min-height:40px}.label-settings-list .btn{font-size:12px}.btn-outline-success{--bs-btn-color:#22252e;--bs-btn-border-color:#50545e;--bs-btn-hover-bg:#22252e;--bs-btn-hover-border-color:#22252e;--bs-btn-active-bg:#22252e}.sidebar{min-width:0}.workspace-main{overflow-wrap:break-word}@media(min-width:1600px){.desk-grid{grid-template-columns:290px minmax(420px,1fr) 340px}}@media(max-width:1000px){.desk-grid{grid-template-columns:220px minmax(310px,1fr)}.customer-panel{grid-column:1/-1;display:grid;grid-template-columns:1fr 2fr;gap:16px}.customer-history{margin-top:0}.ticket-workplace{padding:24px 18px}.customer-history .history-event{max-width:none}}@media(max-width:800px){.desk-grid{grid-template-columns:1fr}.ticket-list-panel{max-height:360px;overflow:auto}.customer-panel{grid-column:auto;display:block}.customer-history{margin-top:16px}.no-ticket{grid-column:auto}.reply-footer{flex-wrap:wrap}.settings-fields{grid-template-columns:1fr}.settings-card-heading{flex-wrap:wrap}.setting-save{flex-wrap:wrap}.settings-page{padding:22px 18px}.ticket-page-title{flex-wrap:wrap}.ticket-workplace .eyebrow{font-size:9px}}@media(max-width:576px){.mobile-nav{display:flex;gap:24px;padding:14px 20px;background:#fff;border-bottom:1px solid var(--line);font-weight:600;font-size:14px;color:#22252e}.ticket-workplace,.settings-page{padding:22px 14px}.settings-card{padding:20px}.ticket-page-title h1{font-size:29px}.demo-menu summary{font-size:12px}.customer-card,.customer-history{padding:20px}.label-create{flex-wrap:wrap}.settings-tabs{gap:16px;font-size:12px;flex-wrap:wrap}.settings-tabs a{font-size:13px}.new-ticket-banner{flex-wrap:wrap}.sidebar .nav-item{display:none}.conversation-scroll{max-height:450px}.message-item.outbound{margin-left:8px}}
.customer-edit summary{font-size:12px;font-weight:600;cursor:pointer;color:#22252e}.customer-edit form{padding-top:14px}.customer-edit .form-label{font-size:11px;margin-top:12px}.customer-edit .form-control{font-size:12px;min-height:38px;padding:9px}.customer-edit .btn{font-size:12px}

.filter-row{flex-direction:column}.filter-row .form-select{font-size:12px}

/* iBoss palette: public www.iboss.nl/css/main.css — orange, charcoal, light grey. */
:root{--ink:#22252e;--muted:#50545e;--green:#22252e;--lime:#ffe3d4;--paper:#f5f6f6;--line:#d8dadd;--bs-primary:#ff5a00;--bs-primary-rgb:255,90,0;--bs-body-color:#22252e}
.story-panel,.welcome-banner{background:#22252e;color:#fff}
.story-content h1 em,.heading-dot,.brand-dot,.brand-mark span{color:#ff5a00}
.story-content>.eyebrow,.story-intro,.story-benefits,.story-footer,.context-note,.welcome-banner .eyebrow,.welcome-banner p,.banner-art-note{color:#e5e6e9}
.brand-mark{background:#22252e;color:#fff}.brand-light .brand-mark{background:#353842}
.btn-primary,.login-submit{--bs-btn-color:#22252e;--bs-btn-bg:#ff5a00;--bs-btn-border-color:#ff5a00;--bs-btn-hover-color:#22252e;--bs-btn-hover-bg:#ff7930;--bs-btn-hover-border-color:#ff7930;--bs-btn-active-color:#22252e;--bs-btn-active-bg:#ff7930;background:#ff5a00;border-color:#ff5a00;color:#22252e;font-weight:700}
.btn-primary:hover,.btn-primary:active,.login-submit:hover{background:#ff7930;border-color:#ff7930;color:#22252e}
.btn-outline-success{--bs-btn-color:#22252e;--bs-btn-border-color:#858991;--bs-btn-hover-color:#fff;--bs-btn-hover-bg:#22252e;--bs-btn-hover-border-color:#22252e;--bs-btn-active-bg:#22252e;--bs-btn-active-border-color:#22252e}
.nav-item.active,.nav-item:hover,.ticket-list-item.selected{background:#fff0e7;color:#22252e}.ticket-list-item.selected{border-left-color:#ff5a00}.nav-active-dot,.status-dot{background:#ff5a00}
.form-control:focus,.form-select:focus{border-color:#a83b00;box-shadow:0 0 0 3px #ff5a0026}a:focus-visible,button:focus-visible{outline-color:#a83b00}
.form-check-input:checked{background-color:#a83b00;border-color:#a83b00}.label-picker input{accent-color:#a83b00}
.message-item.outbound{background:#fff0e7;border-color:#e7b99e}.settings-info,.new-ticket-banner{background:#fff5ee;border-color:#e7b99e}
.banner-button{background:#ff5a00;color:#22252e;font-weight:700}.banner-button:hover{background:#ff7930;color:#22252e}
.story-content h1,.welcome-banner h2{color:#fff}.text-muted-green{color:#50545e}.source-tag.whatsapp{background:#e4f2e3;color:#286038}.history-dot.whatsapp{background:#3d8248}
.new-ticket-page{max-width:1000px}.settings-fields .form-label{display:block;width:100%}.ticket-page-title{flex-wrap:wrap}

/* Compact navigation shared by every workspace screen. */
.workspace{display:flex;min-height:100svh}
.sidebar.icon-rail{width:76px;flex:0 0 76px;height:100svh;position:sticky;top:0;align-self:flex-start;display:flex;flex-direction:column;align-items:center;justify-content:flex-start;padding:22px 10px 14px;border-right:1px solid var(--line);border-bottom:0;background:#fff;z-index:20;overflow:visible}
.rail-logo{display:flex;align-items:center;justify-content:center;flex-shrink:0;margin-bottom:34px;border-radius:12px}.rail-logo img{display:block}
.sidebar.icon-rail nav{display:flex;flex-direction:column;align-items:center;gap:12px;width:100%}
.rail-link{position:relative;display:flex;align-items:center;justify-content:center;width:46px;height:46px;border:0;border-radius:11px;background:transparent;color:#50545e;cursor:pointer;flex-shrink:0}
.rail-link:hover,.rail-link:focus-visible{color:#22252e;background:#f5f6f6}.rail-link.active{color:#22252e;background:#fff0e7;box-shadow:inset 3px 0 #ff5a00}
.rail-tooltip{display:none;position:absolute;left:calc(100% + 12px);top:50%;transform:translateY(-50%);padding:7px 11px;border-radius:6px;background:#22252e;color:#fff;font-size:12px;white-space:nowrap;pointer-events:none;box-shadow:0 3px 12px #22252e20}
.rail-link:hover .rail-tooltip,.rail-link:focus-visible .rail-tooltip{display:block}
.sidebar.icon-rail .sidebar-bottom{margin-top:auto;padding-top:24px;display:flex;flex-direction:column;align-items:center;gap:12px}
.sidebar.icon-rail .profile-avatar{display:grid;background:#f5f6f6;color:#22252e}.sidebar.icon-rail form{margin:0}
@media(max-width:576px){.sidebar.icon-rail{width:60px;flex-basis:60px;padding:16px 6px 12px}.rail-logo img{width:38px;height:38px}.rail-logo{margin-bottom:26px}.rail-link{width:42px;height:44px}.workspace-topbar{padding:16px 14px}.workspace-topbar>a{display:none}.dashboard-content{padding-left:14px;padding-right:14px}}

.ticket-status.planned{color:#543080;background:#eee5fa}.reply-plan-action{margin-top:12px;display:flex;flex-wrap:wrap;align-items:center;gap:10px}.reply-plan-action small{font-size:11px;color:#50545e}.reply-plan-action .btn{font-size:12px}.reply-plan-action [hidden]{display:none!important}

/* Charcoal action buttons with an iBoss orange edge, distinct from pale outbound messages. */
.btn-primary,.login-submit,.banner-button{--bs-btn-color:#fff;--bs-btn-bg:#30343e;--bs-btn-border-color:#30343e;--bs-btn-hover-color:#fff;--bs-btn-hover-bg:#424752;--bs-btn-hover-border-color:#424752;--bs-btn-active-color:#fff;--bs-btn-active-bg:#22252e;--bs-btn-active-border-color:#22252e;--bs-btn-disabled-color:#fff;--bs-btn-disabled-bg:#606570;--bs-btn-disabled-border-color:#606570;background:#30343e;border:1px solid #30343e;box-shadow:inset 0 -3px 0 #ff7930;color:#fff;font-weight:600}
.btn-primary:hover,.login-submit:hover,.banner-button:hover{background:#424752;border-color:#424752;color:#fff}
.btn-primary:active,.login-submit:active,.banner-button:active{background:#22252e;border-color:#22252e;color:#fff}
.btn-primary:focus-visible,.login-submit:focus-visible,.banner-button:focus-visible{background:#30343e;border-color:#30343e;color:#fff;outline:3px solid #b4490b;outline-offset:3px;box-shadow:inset 0 -3px 0 #ff7930}
.btn-primary:disabled,.btn-primary.disabled{background:#606570;border-color:#606570;color:#fff;box-shadow:none}
.reply-actions{display:flex;align-items:stretch;gap:10px;margin-top:14px}.reply-actions .btn{flex:1;min-width:0;font-size:12px;line-height:1.5;padding:10px 12px;white-space:normal}.reply-actions [hidden]{display:none!important}
.reply-hints{display:flex;flex-direction:column;gap:4px;margin-top:10px}.reply-hints small{font-size:11px;line-height:1.5;color:#50545e}

.staff-row{padding:18px 0;border-top:1px solid var(--line);display:flex;justify-content:space-between;gap:20px;flex-wrap:wrap}.staff-list{margin-top:24px}.staff-identity{display:flex;align-items:center;gap:12px}.staff-avatar{width:48px;height:48px;border-radius:50%;object-fit:cover}.staff-initial{display:grid;place-items:center;background:#ffeadb;color:#74300f;font-weight:600}.template-editor{padding:16px 0;border-top:1px solid var(--line)}.template-editor form{padding-top:16px}.template-editor .form-label{display:block}.template-picker{margin:16px 0;padding:12px;border:1px solid var(--line);border-radius:8px;background:#f5f6f6;display:flex;gap:10px;align-items:end;flex-wrap:wrap}.template-picker label{flex:1;min-width:150px;margin:0}.template-picker small{flex-basis:100%;color:#50545e;font-size:11px}.profile-avatar{object-fit:cover}.settings-tabs{flex-wrap:wrap}

.call-popup{width:min(520px,calc(100% - 32px));max-height:85vh;overflow:auto;border:1px solid #d8dadd;border-radius:18px;padding:28px;color:#22252e;box-shadow:0 20px 80px #22252e40}.call-popup::backdrop{background:#22252e80}.call-popup-top{display:flex;align-items:center;justify-content:space-between}.call-popup h2{font-size:27px}.call-popup h3{font-size:16px}.call-popup li{margin:10px 0}.call-popup li a{text-decoration:underline}.call-popup [hidden]{display:none!important}

.planning-popup{width:min(460px,calc(100% - 32px));border:1px solid #d8dadd;border-radius:16px;padding:28px;color:#22252e;box-shadow:0 20px 80px #22252e40}.planning-popup::backdrop{background:#22252e80}.planning-popup h2{font-size:23px}.planning-popup p{font-size:13px;line-height:1.7}

/* Ticket actions precede the conversation and share a compact toolbar. */
.conversation-header{padding:16px 20px}.conversation-header h2{margin:8px 0;font-size:23px}.conversation-header p{margin-bottom:6px}.ticket-controls{padding:12px 20px}.ticket-controls form{padding:0}.status-toolbar{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.status-toolbar .form-label{margin:0}.status-toolbar .form-select{width:auto;flex:1;min-width:130px;font-size:12px}.status-toolbar .btn{white-space:nowrap}.ticket-extra{margin-top:10px}.ticket-extra summary,.reply-templates summary{font-size:12px;color:#50545e;cursor:pointer}.ticket-extra .label-picker{margin-top:12px}.reply-form{padding:14px 20px}.reply-heading{margin-bottom:4px}.reply-heading select{font-size:12px}.reply-form [data-reply-recipient]{margin-bottom:8px;font-size:11px}.reply-templates{margin-bottom:10px}.reply-templates .template-picker{margin:8px 0}.reply-actions{margin-top:10px}.reply-actions .btn{padding:8px 10px}.reply-hints{margin-top:7px;gap:2px}.conversation-title{font-size:13px;font-weight:600;margin:0;padding:12px 20px;border-top:1px solid var(--line)}.conversation-scroll{padding:14px 20px}.ticket-controls .ticket-extra textarea{min-height:65px}

/* Spacious calendar with large, accessible day buttons. */
.planning-popup{width:min(580px,calc(100% - 24px));max-height:90svh;overflow:auto;padding:30px;border-radius:22px}.planning-popup h2{font-size:26px;letter-spacing:-.6px}.planning-calendar{margin:22px 0;padding:18px;border:1px solid #e0e2e5;border-radius:16px;background:#fafafa}.calendar-heading{display:flex;justify-content:space-between;align-items:center;margin-bottom:18px}.calendar-heading strong{font-size:19px;text-transform:capitalize}.calendar-heading button{width:42px;height:42px;background:white;border:1px solid #d8dadd;border-radius:12px;color:#30343e;font-size:26px}.calendar-weekdays,.calendar-days{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:7px}.calendar-weekdays{font-size:12px;font-weight:600;color:#606570;text-align:center;margin-bottom:10px}.calendar-day{height:48px;border:1px solid transparent;border-radius:12px;background:white;color:#30343e;font-size:16px;font-weight:600}.calendar-day:hover:not(:disabled){background:#fff0e7;border-color:#e8af8d}.calendar-day[aria-current=date]{border-color:#d77a42}.calendar-day[aria-pressed=true]{background:#30343e;color:white;box-shadow:inset 0 -3px #ff7930}.calendar-day:disabled,.calendar-heading button:disabled{opacity:.3;cursor:default}.calendar-footer{display:flex;justify-content:space-between;align-items:center;gap:12px;border-top:1px solid #e0e2e5;padding-top:15px;margin-top:16px;font-size:12px}.planning-popup #planning-date{font-size:16px;min-height:48px}.planning-popup [data-planning-confirm]>.d-flex{justify-content:flex-end}@media(max-width:480px){.planning-popup{padding:20px}.planning-calendar{padding:12px}.calendar-days,.calendar-weekdays{gap:3px}.calendar-day{height:42px}.calendar-footer{align-items:flex-start;flex-direction:column}.calendar-heading strong{font-size:17px}}

/* Scroll the customer dossier independently of the ticket. */
@media(min-width:1001px){.customer-panel{position:sticky;top:20px;max-height:calc(100svh - 220px);overflow-y:auto;overscroll-behavior-y:contain;scrollbar-gutter:stable;padding-right:4px;scrollbar-width:thin;scrollbar-color:#858991 transparent}.customer-panel:focus-visible{outline:2px solid #b4490b;outline-offset:3px;border-radius:12px}}
@media(max-width:1000px){.customer-history{max-height:60svh;overflow-y:auto;overscroll-behavior-y:contain;scrollbar-gutter:stable}}

.assignment-controls{padding:12px 20px;border-top:1px solid var(--line);font-size:12px}.assignment-controls form{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-top:8px}.assignment-controls .form-select{flex:1;width:auto;min-width:140px;font-size:12px}.ticket-owner{display:block;color:#50545e;font-size:11px;margin:6px 0}

/* Knowledge library */
.manual-library{max-width:1400px;margin:auto}.manual-highlights{display:grid;grid-template-columns:1.1fr 1fr;gap:24px;margin:24px 0 32px}.manual-tip,.manual-popular{padding:30px;border-radius:20px}.manual-tip{background:#fff3e8;border:1px solid #edd5bf;color:#382d26}.manual-tip h2{margin:14px 0;font-size:1.7rem}.manual-tip p{line-height:1.7}.manual-popular{background:#fff;border:1px solid #e2e4e8}.manual-popular h2{margin:12px 0 20px}.manual-popular>a{display:flex;align-items:center;gap:16px;padding:12px 0;border-top:1px solid #eceef0;color:#292d35;text-decoration:none}.manual-popular>a>span:nth-child(2){flex:1}.manual-popular small{display:block;color:#606873;margin-top:4px}.manual-rank{font-size:1.5rem;color:#9a511e}.manual-filters{display:flex;align-items:end;gap:16px;flex-wrap:wrap;padding:22px;background:white;border:1px solid #e2e4e8;border-radius:16px}.manual-filters>div{flex:1;min-width:180px}.manual-category{margin:32px 0}.manual-category h2{font-size:1.25rem;margin-bottom:16px}.manual-category h2 small{font-size:.85rem;color:#686e78;margin-left:8px}.manual-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px}.manual-card{background:#fff;border:1px solid #e2e4e8;border-radius:16px;padding:24px;display:flex;flex-direction:column;overflow-wrap:anywhere}.manual-kind{color:#8a481d;font-size:.78rem;font-weight:700;letter-spacing:.04em}.manual-card h3{font-size:1.15rem;margin:16px 0 12px}.manual-card h3 a{color:#252932;text-decoration:none}.manual-card p{color:#626975;line-height:1.6;flex:1}.manual-meta{display:flex;justify-content:space-between;gap:12px;font-size:.8rem;border-top:1px solid #eceef0;padding-top:16px}.manual-meta a{color:#844319}.manual-editor{max-width:860px;margin:0 auto}.manual-editor .settings-card{margin-top:20px}.manual-editor form>.form-label{margin-top:20px}.manual-editor h1{font-size:2rem;margin:16px 0}.manual-actions{display:flex;align-items:center;gap:14px;flex-wrap:wrap;margin-top:24px}.manual-description{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.7}@media(max-width:1100px){.manual-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:760px){.manual-highlights,.manual-grid{grid-template-columns:1fr}.manual-tip,.manual-popular{padding:22px}.manual-library .ticket-page-title{align-items:start;gap:16px;flex-wrap:wrap}}

/* Answer-first ticket workspace: question and proposal are distinct surfaces. */
.answer-workbench{padding:24px;border-top:1px solid #e4e6ea;background:#f6f7fa}.agent-heading{display:flex;justify-content:space-between;gap:18px;align-items:center;margin-bottom:22px}.agent-heading h3{font-size:1.25rem;margin:8px 0}.agent-heading p{font-size:.83rem;color:#626b77;margin:0}.agent-heading .btn{white-space:normal}.agent-step{font-size:.7rem;font-weight:800;letter-spacing:.12em;display:block;margin-bottom:12px}.agent-question,.agent-answer,.agent-empty{padding:24px;border-radius:16px;margin:16px 0}.agent-question{background:#fff;border:1px solid #d9dde4;border-left:4px solid #7a8393}.agent-question h4{font-size:1.05rem;margin-bottom:16px}.agent-question p,.agent-proposal{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.8;font-size:.95rem;margin:0 0 18px}.agent-question p{max-height:340px;overflow:auto}.agent-question small,.agent-answer small{font-size:.73rem;color:#657080}.agent-answer{background:#eef3fb;border:1px solid #cbd8eb;border-left:4px solid #536f9c;color:#20334d}.agent-answer-heading{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap}.agent-engine{font-size:.7rem;font-weight:600}.agent-empty{border:1px dashed #bdc5d1;background:white;color:#596677}.agent-sources{font-size:.82rem;background:white;padding:16px;border-radius:12px;border:1px solid #dde2e9}.agent-sources summary{cursor:pointer;font-weight:700}.agent-sources article{padding:16px 0;border-top:1px solid #e8eaee;margin-top:12px}.agent-sources article span{display:block;font-size:.72rem;color:#666;margin:6px 0}.agent-sources article p{white-space:pre-wrap;max-height:180px;overflow:auto}.agent-warning{font-size:.8rem;color:#795020;background:#fff6e8;padding:12px 16px;border-radius:10px;margin-top:12px;line-height:1.6}.agent-review{background:#fff;border:1px solid #dce1e8;border-radius:16px;padding:22px;margin-top:20px}.agent-review .form-label{display:block;margin-top:16px}.agent-review-help{font-size:.85rem;margin-top:16px}.agent-review .btn{white-space:normal;text-align:left}.agent-correction{margin-top:20px;border-top:1px solid #e3e6eb;padding-top:18px}.agent-correction summary{font-weight:700;cursor:pointer;color:#824019}.agent-correction p{font-size:.8rem;color:#667080;margin:12px 0}.agent-reviewed{background:#eaf4ef;border:1px solid #b9d5c5;border-radius:12px;padding:18px;margin-top:16px}.agent-reviewed p{font-size:.85rem;white-space:pre-wrap}.manual-reply-panel>summary{padding:20px 24px;font-weight:700;cursor:pointer;background:#fff;border-top:1px solid #e2e5ea}.manual-reply-panel .reply-form{border-top:0}.desk-grid{grid-template-columns:minmax(210px,.72fr) minmax(450px,1.8fr) minmax(235px,.8fr)}@media(max-width:1200px){.desk-grid{grid-template-columns:240px minmax(0,1fr)}.desk-grid>.customer-panel{grid-column:2}}@media(max-width:800px){.desk-grid{grid-template-columns:minmax(0,1fr)}.desk-grid>.customer-panel{grid-column:auto}.agent-heading{flex-direction:column;align-items:start}.answer-workbench{padding:16px}.agent-question,.agent-answer,.agent-review{padding:18px}}

.tenant-page{max-width:1160px;margin:auto}.tenant-page .card{border-radius:18px}.tenant-page h1{font-size:clamp(1.5rem,3vw,2rem);font-weight:750}.tenant-page .form-control{min-height:44px}